Secure Online Shopping   For your complete peace of mind For your complete peace of mind, Whitewolf Jewellery operates  on a secure shopping cart system: Protx secure credit card processing. Protected by a 128bit SSL (secure socket layer),  all credit card transactions are completely safe and encrypted. You can see when you're on the secure server as a small padlock symbol  will appear in the bottom right of your browser. All credit and debit card transactions are processed via Protx.   Contacting Whitewolf Jewellery We accept orders via the website or over the phone. We're available to answer  your questions and assist you in your purchase via email, phone or post. Website orders 24/7, 365 days a year. Phone orders: 9am - 5pm GMT. Monday - Saturday. Phone order line: (+44) 01202 710327   Payment via cheque/money order/postal order We accept cheque/money order payment, for UK orders only. International orders can only be accepted with credit card payment. We accept all major credit cards. Cheques should be denominated in £ sterling and made payable to: Whitewolf Jewellery 173 Sandbanks Road  Poole, Dorset. BH14 8EJ UK.        Postage and handling fees We've found that the most efficient way to cost our delivery/handling/ shipping fees, is to calculate on a cost/weight basis. You'll note that our system  automatically calculates your shipping cost based on two factors; The combined weight of the items in your cart. The delivery zone and service you select. Due to the valuable nature of our products, all UK orders are dispatched via Royal Mail first class Recorded Delivery, unless the 'non-recorded delivery' option is selected.  Recoded delivery items may require a signature on receipt.  48 hours Dispatch We aim to dispatch within 48hrs of confirmation of your order. Special and bespoke orders may be subject to longer delivery times. We'll supply you with a dispatch date/time email upon order confirmation. All orders are subject to your confirmation and approval of delivery times. 'Dispatch' means your order has been picked, checked and packaged for shipping and will be placed on the next available delivery   Delivery time. Orders using our standard Royal Mail first class Recorded Delivery service, should arrive  within 24hrs (working day) of dispatch. However, the Royal Mail does not guarantee  this, so please allow at least 2 working days after dispatch for delivery. Please contact us for a specific delivery time quote for your order.   Lost or Damaged Items. In the unlikely event of loss or damage in transit, we will contact the Royal Mail and file a  lost/damage claim on your behalf. We will do all that we can to ensure you receive  your goods in perfect and timely condition, however, Whitewolf Jewellery cannot  be held responsible or accept liability for items lost in transit. All orders are securely and carefully packaged with high  quality defensive pakaging materials. Royal Mail, do not class items sent via 'standard first class' as lost, until 15 days have elapsed. However, please contact us if you have not received your order within 5 working days UK orders, 9 working days International orders.   Items of High Value For items of higher value (+£100) we recommend 'Special delivery next day',  which specifically covers loss of valuables/jewellery items. We offer three options of Special Delivery Next Day service: 1. Special Delivery Next Day with £500.00 compensation cover. 2. Special Delivery Next Day with £1000.00 compensation cover. 3. Special Delivery Next Day with £2500.00 compensation cover. We offer Royal Mail 'Special Delivery Next Day' from £5.50 + weight cost. Please ask if you would like a quote for your specific order   Additional Insurance. Additional insurance cover can be purchased with this service up to £10,000 of cover.   Worldwide Delivery. We don't believe our valued international customers should be subject to excessive postage/shipping charges. We strive to keep all international shipping/postage/handling fees to a minimum.  International fees, are calculated on the same 'weight-service' basis as UK postage fees.   Royal Mail Airsure® service. Important Note: The Royal Mail do not offer insurance cover for the loss/damage of Jewellery/valuables with their standard First class Airmail service. Consequently, in order to offer our customers the best service and cover at a cost efficient price, we send all orders via Royal Mail First class Airmail with the  addition of the Airsure® extra service. Airsure® includes: Items leave the UK on the earliest possible flight.   Items are electronically tracked. Compensation cover to include Jewellery items. We charge from £4.50 (+ weight cost) International shipping fee (inclusive of Airsure®). If you would like a shipping fee quote on a particular order, please ask:    Notes * International customers may specify standard Royal Mail first class Airmail (without Airsure®)  from £2.00 (+ weight cost), but please be advised Jewellery items are not covered  for loss or damage with this service. UK customers may specify standard Royal Mail first class, without  'Recorded delivery', but please be advised Jewellery items are  not covered for loss or damage with this service.